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HomeImprovementLeads.com, Inc.
Lead Refund & Payment Policy Lead Refund Time Frame:
All leads must be faxed to 417-962-5735within 30 days of the date listed on the lead. After 30 days a lead cannot be returned for credit, and will not be refunded to your account. Valid Reasons for Refunding Leads: a. A child has filled out the form.
b. The person listed on the lead is not at the phone numbers provided, or the phone numbers are
disconnected.
c. The person the lead is not the home owner, is renting the property, or the property is a mobile
home.
d. Leads which are clearly invalid and have slipped through our cleaning process
(i.e. Mickey Mouse, Bin Laden, etc.)
e. Leads that are duplicates of leads previously received from HomeImprovementLeads.com, Inc.
f. The person claims that they never filled out the form.
g. The person listed is a contractor, do-it-yourselfers who only want to purchase the product and
install it themselves, or people who state that the work has already been completed.
HomeImprovementLeads.com, Inc. verifies each returned lead to ensure the validity for which it is returned. Should HomeImprovementLeads.com determine that a client has abused the terms of the lead refund policy, that client is subject to immediate account closure and is required to submit payment for any outstanding balance to their account.
HomeImprovementLeads.com values the input of it's customers, and should any customer feel that a particular lead source is providing a less than quality lead product, HomeImprovementLeads.com will work with the customer to determine which lead source it is and take necessary measures to correct the problems.
HomeImprovementLeads.com will work with all clients in order to determine if a lead is a viable return. We understand that there are a variety of reasons why a lead may be returned, however, any leads that are returned based on a sales argument (i.e. "call back in 3 months", "I need to speak with my husband / wife", "Phone number is valid, but...", "I am not longer / not interested") are not considered refundable and will not be issued as credit on your account.
Account Cancellations:
Should it be determined that you would like to cancel your account, at any time, with HomeImprovementLeads.com, Inc. you must submit a written notice of cancellation by fax to 417-962-5735. Your cancellation will be processed within 12 - 24 hours after written confirmation has been received. Payments On Account:
For Clients Choosing to Pay via Credit Card: Invoices are sent out every Monday and Tuesday for the prior week. Accounts choosing to pay by credit card will be billed on those balances, less any credits received, on Wednesday or Thursday. The charge on the credit card will appear as HomeImprovementLeads.com, Inc.
When canceling your account, balances on account will be charged to your credit card will be billed for the final amount due. If there are any outstanding leads that you would like to return for credit on your account before billing to your credit card has been made, you will have 7 days, from the date of written cancellation, to return those leads for credit via fax at 417-962-5735. If the credits have not been sent back within that 7 day time frame your credit card will be charged for the full amount due at the close of your account.
For Clients Choosing to Pay via Check: Invoices are sent out every Monday or Tuesday for the prior week. Accounts choosing to pay by check, must make all checks payable to HomeImprovementLeads.com, Inc and sent to the Corporate Office at Rt 1, Box 101 Cabool, MO 65689. Payment by check must be received by the Corporate Office within 7 days of the date that the invoice was sent to you. Any lapse in weekly payments will result in your account being suspended until full payment has been received. When canceling your account, balances on account must be paid within 10 days of the date on the final invoice. If payment is not received your account will be considered delinquent. If there are outstanding leads that you would like to return for credit on your account within 7 days of the date of the invoice, they must be received via fax at 417-962-5735. If returns have not been sent back within the 7 day time frame the remaining balance listed on your final invoice is expected.
HomeImprovementLeads.com, Inc. reserves the right to submit any and all delinquent accounts, whether payments are being made via credit card or check, to collection agencies in order to collect unpaid account balances. | Rev 08/01/2003 | HomeImprovementLeads.com, Inc. reserves the right to modify the terms of this refund and payment policy at any time. |
IN PARTNERSHIP WITH:
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