We may, in our sole discretion, issue you a credit (“Credit”), provided, however, that any and all Credits must be requested by you within 7 days of the date that the charge was incurred. Credits that are issued to a service professional’s account will be issued as store credits, which will be applied toward future charges to your account. Credits will expire, if not used, three months after the date the Credit was issued. All Lead Fees constitute advertising fees paid by you to Home Improvement and are in no way, referral commissions based upon your successful completion of services.

Please note that we can only credit for the reasons listed above and that no funds will ever be credited back to a credit card.